Terms and Conditions

Introduction

The website www.dinnerinthesky.pt is owned by the company Asteroide Misterioso – Unipessoal Lda., headquartered at Rua Pedro Alvares Cabral nº24, 2ºF Infantado, tax ID number 517482762, hereinafter referred to as Dinner in the Sky Portugal.

Customers of the Dinner in the Sky Portugal Online Reservation System (www.dinnerinthesky.pt) agree to comply with the following terms of use before, during, and after the purchase of seats. These terms and conditions should be carefully read before purchase, and any doubts should be clarified directly with Dinner in the Sky Portugal via email (contact@dinnerinthesky.pt) before purchase, as it constitutes acceptance of these terms and conditions.

The Organizer, Dinner in the Sky Portugal, has the right to change the Terms and Conditions and is obligated to publish them on official channels, namely the website www.dinnerinthesky.pt.

Website usage conditions

The user must be at least 1.30m tall to purchase a seat.

The user must use the website www.dinnerinthesky.pt compliance with applicable legislation.

The www.dinnerinthesky.pt website may contain links to other websites, which may contain information/tools useful to its users. These Terms and Conditions do not apply to third-party websites. Therefore, if the user visits another website redirected from www.dinnerinthesky.pt, they must read and accept the terms and conditions and privacy policy of that website.

1.1 – Intellectual property

All content and information on the website www.dinnerinthesky.pt are the property of the company Asteroide Misterioso – Unipessoal Lda., or have been licensed to it. Therefore, the use, reproduction, copying, and disclosure by other means of logos, texts, images, and videos or intellectual property on the website are subject to prior authorization.

1.2 – Product and price information

Dinner in the Sky Portugal considers essential information about the experience, providing clear and detailed descriptions to its customers.

The total price of each seat/experience, including fees and taxes, will be clearly visible to all users of the site. Depending on the selected payment method, such as international credit cards, fees generated by the bank are not the responsibility of Dinner in the Sky Portugal.

Dinner in the Sky Portugal cannot be held responsible for any computer, manual, technical, or other errors that cause a substantial, unforeseen change in the public selling price listed on Dinner in the Sky Portugal. In such cases where the price is exorbitant or manifestly negligible, the purchase request will be considered invalid and canceled, and the customer will be informed of this fact.

1.3 – Payment methods

For the convenience of the customer, Dinner in the Sky Portugal provides the following payment methods:

Cartão Visa, MasterCard, American Express, Multibanco, Google Pay, Apple Pay, Paypal, SEPA, GiroPay and iDeal.

Seat experience purchase conditions

2.1 – Seat availability

All available seats for purchase will be visible on the Dinner in the Sky Portugal website with date, time, and price. The available seats are limited to the maximum capacity of the table and may become unavailable without notice.

In case of seat unavailability after payment, Dinner in the Sky Portugal will inform the customer of this fact with a view to rescheduling or refund within a maximum period of 14 (fourteen) days from the date of knowledge of that unavailability.

2.2 – Terms of use for purchased seats

The Dinner in the Sky ticket is valid for the date and time selected by the customer. 1 seat equals 1 person.

The seat holder must be at the location 30 minutes before the selected time and must present the ticket to participate in the event. Dinner in the Sky may deny access to the event if the customer is late, does not have the ticket, or shows signs of intoxication.

Reselling of seats is prohibited. We reserve the right to cancel any seat/seats that have been resold.

Pregnant women and children under the 1,30m cannot participate in the events. Individuals under 16 years old can participate with the accompaniment by an adult.

2.3 – Cancellation policy

Guests may cancel their reservation up to 3 days prior to the event date and receive 100% refund (excluding the service fee).

In case of cancellation due to bad weather or any other reason that calls for cancellation guest is entitled to choose alternative date or full refund.

2.4 – Right of free contractual resolution

In the scope of online purchases, the consumer has a period of 14 days, from the day they acquire possession of the seat, to proceed with the return/cancellation of their order, at no cost and without the need to indicate the reason, provided that the seat at the event has not yet been used, in accordance with the provisions of paragraph 1 of article 10 of DL no. 24/2014, of February 14, in its current version

2.5 – Refunds

After exercising the Right of Free Contractual Resolution, the refund of the amount paid by the customer will be made through the same means of payment used in the initial purchase, at no cost to the consumer, after validating compliance with the return conditions described in point 11. Dinner in the Sky has a maximum period of 14 days for this purpose.